Domain name registration and service agreement

Public offer. Version of 7 November 2026.

Individual entrepreneur (FOP) Oleksandr Anatoliiovych Liakhovets, operating under the LuxSite trademark (hereinafter the Contractor), offers any individual or legal entity (hereinafter the Registrant) to enter into a domain name registration and service agreement (hereinafter the Agreement) under the terms below. The Agreement is a public contract under Article 633 and a public offer under Article 641 of the Civil Code of Ukraine.

1. Terms

1.1. Administrator: Hostmaster LLC, the administrator of the .UA domain and second-level public domains COM.UA, KYIV.UA, and KIEV.UA . 1.2. Registry: a database of domain names and their registrants maintained according to the Regulations . 1.3. Regulations: documents of the Administrator that define registration rules, published on hostmaster.ua/policy, including the Policy on Specifics of Second-Level Private Domain Name Registration in .UA Domain (hereinafter .UA Policy), Public Domain Policy, and Policy for kyiv.ua and kiev.ua Domains . 1.4. Domain name: a unique name in .UA, COM.UA, KYIV.UA, or KIEV.UA domain added to the Registry . 1.5. Registrant: a person for whom a domain name is registered and who is listed in the Registry as its registrant . 1.6. Services: registration, renewal, transfer, update of data and name servers, deletion, and restoration of domain names, as well as DNS service if ordered by the Registrant . 1.7. Transfer code: the password of a domain object required to transfer a domain name to another registrar . 1.8. Trademark: a mark for goods and services within the meaning of the .UA Policy . 1.9. UA-DRP: .UA Domain Name Dispute Resolution Policy and its Rules published on hostmaster.ua/policy/ua-drp . 1.10. Application: a Service order submitted through the personal account at domains.luxsite.agency, the form on the luxsite.agency website, or an email from the address specified in the contact details of the Registrant .

2. Subject of the Agreement

2.1. The Contractor provides Services to the Registrant regarding domain names in .UA, COM.UA, KYIV.UA, and KIEV.UA domains, and the Registrant accepts and pays for them under the terms of the Agreement.

2.2. Services are provided in accordance with the Regulations binding on both Parties. If the Agreement conflicts with the Regulations, the Regulations prevail.

2.3. The Contractor provides Services as a registrar under an agreement with the Administrator. Prior to the entry into force of such agreement, the Contractor performs operations in the Registry through an accredited partner registrar and informs the Registrant before payment.

2.4. Domain name rights belong to the Registrant. The Contractor acquires no rights to the Registrant’s domain names.

3. Conclusion of the Agreement

3.1. The Registrant accepts the offer by submitting an Application or paying the Contractor’s invoice, whichever occurs first. From the moment of acceptance, the Agreement is deemed concluded in writing pursuant to Article 642 of the Civil Code of Ukraine and the Law of Ukraine “On Electronic Commerce”.

3.2. By accepting the offer, the Registrant confirms that they have read and agree to the Agreement, the Regulations, UA-DRP, and Registrant Personal Data Processing Terms.

3.3. A person submitting an Application on behalf of another person confirms having the authority to do so.

4. Domain Name Registration

4.1. In the Application, the Registrant specifies the domain name, registration period, and contact details: full name or full organization name, mailing address, email address, and phone number.

4.2. The Contractor checks if the domain name is available and issues an invoice. Domain availability is not guaranteed until registered: another person may register it earlier.

4.3. The Contractor submits an application to the Registry within one business day after receiving payment.

4.4. For a domain name directly in the .UA domain, the Registrant additionally provides documents proving rights to the Trademark listed in Section 3 of the .UA Policy: a certified copy of the Ukrainian trademark certificate, an extract from the World Intellectual Property Organization (WIPO) bulletin concerning international registration with protection in Ukraine, or a publication of the transfer of rights to the Trademark or of a licence grant. The Administrator reviews the application within up to 14 days. If the Administrator rejects it, the Contractor refunds the registration payment to the Registrant.

4.5. A domain name registered in the KYIV.UA domain is reserved in the KIEV.UA domain for the same Registrant, and vice versa, in accordance with the Policy for kyiv.ua and kiev.ua Domains.

4.6. The registration period is from one to ten years.

4.7. The Registrant chooses the domain name independently and is responsible for ensuring it does not infringe third-party rights. The Contractor does not check the name for compliance with third-party rights, except for checks provided by the Regulations.

5. Rights and Obligations of the Registrant

5.1. The Registrant shall:

  • provide accurate and complete contact details and notify the Contractor of any changes within 7 calendar days
  • comply with the Regulations and the legislation of Ukraine
  • not use the domain name for phishing, malware distribution, botnet management, spamming, fraud, or other illegal activities
  • pay for registration renewals on time
  • safeguard the transfer code and personal account access and not transfer them to third parties

5.2. The Registrant has the right to:

  • receive information about the status of their domain names
  • update contact details and name servers
  • transfer the domain name to another registrar
  • transfer the domain name to another registrant
  • cancel the domain name before the expiration of the registration term
  • request to display or hide their contact details in WHOIS within the limits defined by the Registry policy

6. Rights and Obligations of the Contractor

6.1. The Contractor shall:

  • execute operations in the Registry upon the Registrant’s Applications if they comply with the Regulations and are paid for
  • notify the Registrant by email about the registration expiration no later than 30 and 7 days prior to that date
  • provide the transfer code within 2 business days after the Registrant’s request if the domain name statuses permit transfer
  • not prevent the transfer of the domain name to another registrar, except in cases provided for by the Regulations, UA-DRP, or a court decision
  • process the Registrant’s data in accordance with the Registrant Personal Data Processing Terms

6.2. The Contractor has the right to refuse to execute an operation or suspend domain name delegation (clientHold status) if:

  • the Registrant’s data is inaccurate and the Registrant has not corrected it within 7 calendar days after the request
  • it is confirmed that the domain name is used for phishing, malware distribution, botnet management, or fraud, in accordance with the Abuse Complaint Procedure
  • required by a decision of a court or other authorized body, a decision under UA-DRP, or the Administrator
  • the Service has not been paid for

6.3. Before issuing a transfer code, changing the Registrant, or deleting a domain name, the Contractor has the right to ensure that the request comes from the Registrant and ask to confirm their identity.

7. Price and Payment

7.1. The cost of Services is determined by the price list on the page luxsite.agency/domains/#prices on the invoice date.

7.2. Services are paid in advance in hryvnias to the Contractor’s account. The Contractor pays the single tax, so VAT is not charged.

7.3. The Contractor may change prices. New prices apply to invoices issued after their publication and do not change the cost of already paid Services.

7.4. Funds for an operation already executed in the Registry (registration, renewal, transfer or restoration) are non-refundable, as the Contractor pays the Administrator for it at the time of execution. The Contractor refunds funds for an unexecuted operation within 10 business days after the Registrant’s demand.

7.5. Confirmation of Service delivery is the relevant entry in the Registry accessible via WHOIS. Upon the Registrant’s request, the Contractor draws up a certificate of services rendered.

8. Renewal, Expiration, Deletion and Restoration

8.1. Registration is renewed upon payment for a term of at least one year. The total registration term cannot exceed ten years.

8.2. After the registration term expires, the Registry sets the domain name to autoRenewGracePeriod status for 30 days. During this time, the domain name functions, and the Registrant can pay for renewal at the regular price.

8.3. If the renewal is not paid by the end of this period, the Contractor deletes the domain name from the Registry. After deletion, the domain name remains in redemptionPeriod status for 30 days: it does not function, but the Registrant can restore it at the restore price. Then, for 5 days, the domain name stays in pendingDelete status, after which it is permanently deleted and becomes available for registration by anyone.

8.4. The Registrant can surrender the domain name before the registration term expires by sending an application from the email address specified in their contact details. The cost of the unused term is non-refundable.

9. Transfer and Registrant Change

9.1. To transfer a domain name to the Contractor, the Registrant obtains a transfer code from the current registrar, submits an Application, and pays for the transfer. The current registrar has up to 5 days to approve or deny the transfer. After the transfer, the Registry extends the registration term by one year, provided the total term does not exceed ten years.

9.2. To transfer a domain name from the Contractor to another registrar, the Registrant requests a transfer code in accordance with clause 6.1.

9.3. A change of Registrant is performed upon the application of the current Registrant and the consent of the new Registrant, who provides their contact details. For a domain name in the .UA domain, the new Registrant must meet the requirements of the .UA Policy regarding rights to the Trademark.

9.4. If the Contractor’s agreement with the Administrator terminates, the Contractor assists in transferring Registrants’ domain names to other registrars. Domain names not transferred by the termination date are taken into temporary custody by the Registry under the Procedure for maintaining a domain name not serviced by a registrar. To change the data of such a domain name again, the Registrant transfers it to another registrar from the list of registrars.

10. Domain Name Disputes

10.1. Disputes between the Registrant and third parties regarding rights to a domain name are resolved by a court or an administrative panel under UA-DRP. By accepting the offer, the Registrant agrees to participate in administrative proceedings under UA-DRP.

10.2. The Contractor is not a party to such disputes. The Contractor enforces court decisions and decisions adopted under UA-DRP in accordance with the procedure and timeframes defined by UA-DRP and the Regulations.

10.3. During the proceedings, the domain name may be locked for transfer and Registrant change.

11. Personal Data

11.1. The Contractor processes personal data of the Registrant in accordance with the Law of Ukraine “On Personal Data Protection” and Registrant Personal Data Processing Terms, in particular transfers to the Administrator and the Registry the data required for registration.

11.2. The Contractor does not use registrant data anonymization (proxy contacts): the Registrant’s actual data is submitted to the Registry. The Registrant may restrict or allow public display of their contact details in WHOIS and RDAP within the Registry policy, as described in the Registrant Personal Data Processing Terms. Such a restriction does not release the Registrant from the obligation to provide accurate data and keep it up to date.

11.3. Once a year the Contractor asks the Registrant to confirm or update their contact details.

12. Liability

12.1. For non-performance or improper performance of the Agreement, the Parties are liable under the legislation of Ukraine.

12.2. The Contractor is not liable for:

  • actions or omissions of the Administrator and the Registry
  • consequences of the Registrant providing inaccurate data
  • inability to register a domain name previously registered by another person
  • network and equipment failures of third parties
  • content of resources hosted on the domain name

12.3. The Contractor’s aggregate liability is limited to the cost of the Service associated with the violation.

12.4. The Registrant is responsible for the content of resources on their domain name and for violations of third party rights related to the choice and use of the domain name.

12.5. The Administrator and the Registry operator are not liable for the consequences of the use, non-use or unlawful use of domain names by the Registrant, including towards third parties, or for any infringement of third party rights by the Registrant.

13. Force Majeure

13.1. The Parties are released from liability for non-performance of the Agreement caused by force majeure circumstances, in particular martial law, military operations, prolonged power or communication outages, if these circumstances directly affected performance. The Party affected by them notifies the other Party within 5 days after this becomes possible.

14. Term, Amendments and Termination

14.1. The Agreement is valid from the moment of acceptance until the expiration of the registration term of all domain names of the Registrant serviced by the Contractor, or until their transfer to another registrar.

14.2. The Contractor may amend the terms of the Agreement by publishing a new version on this page no later than 14 days before it comes into effect. If the Registrant disagrees with the new version, they may transfer domain names to another registrar.

14.3. If the agreement between the Contractor and the Administrator terminates, the Contractor facilitates the transfer of the Registrant’s domain names to other registrars in accordance with the Procedure for Maintenance of a Domain Name Not Serviced by a Registrar published by the Administrator.

14.4. The Parties send notices under the Agreement by email: the Registrant to support@luxsite.agency, the Contractor to the Registrant’s email specified in the Application.

14.5. Matters not settled by the Agreement are governed by the legislation of Ukraine. Disputes between the Parties are resolved through negotiations, and if no agreement is reached, in court according to the legislation of Ukraine.

15. Details of the Contractor