This privacy policy explains how we collect, use, and protect personal data of visitors to the website https://luxsite.agency. It applies to all visitors and complies with the requirements of the Law of Ukraine “On Personal Data Protection”, the EU General Data Protection Regulation (GDPR), and the Australian Privacy Act 1988.
This policy was last updated on 6 November 2026.
Who is responsible for your data
The website owner and personal data controller is Digital Agency LuxSite LLC (hereinafter - LuxSite or we).
Our offices are located in Kyiv (4 Vadym Hetman Street) and Sydney (8/33-35 Rowe Street, NSW 2025).
For any questions regarding data processing, you can email office@luxsite.agency.
What data we collect
Data you provide
We process information that you enter into forms on the website or send during communication. This includes:
- data from request forms: name, phone number, email address, website URL, message text
- data from the free brand visibility check form in ChatGPT and other AI assistants: brand name, domain, city, phone number, email address, selected AI assistants
- text of correspondence by email and in messengers
Data collected automatically
When you use the website, we automatically receive the following technical information:
- IP address, browser and device type, pages viewed, actions on the site, referral source, and cookies
- when calling from the site via the Ringostat call tracking service: phone number, date, time, call duration, and the page from which the call was made
Why we use data
We use the collected data for the following purposes:
- replying to your requests and preparing proposals
- providing services under a contract
- analytics and website improvement
- setting up advertising and remarketing with your consent
- ensuring website security and spam protection
Legal bases for processing
We process data based on your consent, which you give when filling out forms or via the cookie banner. We also process data to perform a contract, fulfill legal duties, and protect our legitimate interests, including website security.
Cookies, analytics, and advertising
Analytical and advertising cookies are activated only after you give consent in the Complianz banner. You can change your choice at any time in the banner settings.
The following services operate on the website:
- Google Tag Manager - management of tags and scripts on the website
- Google Analytics 4 - collecting statistics and analysing user experience
- Google Ads - measuring conversions and displaying remarketing
- Meta Pixel - analysing advertising effectiveness and remarketing on Facebook and Instagram
- TikTok Pixel - tracking advertising campaign results on TikTok
- Microsoft Clarity - creating heatmaps and session recordings without saving data entered into fields
- Ringostat - call tracking and phone call analytics
- Cloudflare - website attack protection and speed optimisation
- Complianz - displaying consent banners and saving your cookie preferences
Who we share data with
We do not sell personal data.
Requests from the website arrive at our corporate email, in the Odoo CRM system on our server, and as notifications to managers in Telegram. The website and CRM system are hosted on servers in Germany (EU).
International data transfer
Google, Meta, TikTok, Microsoft, and Cloudflare services may process data in the USA and other countries outside Ukraine and the EU. They apply EU Standard Contractual Clauses or other lawful mechanisms to protect transferred data.
How long we retain data
Data from requests and correspondence is stored during cooperation and for up to 3 years after the last contact, unless the law requires a different period.
Contract and accounting data is stored for periods established by legislation.
Cookies are stored according to the time limits specified in the Complianz consent banner.
How we protect data
We protect information using the HTTPS protocol, restrict employee access to personal data, and regularly create backups.
Your rights
You have the right to access your data, correct it, request deletion, restrict processing, object to processing, request data portability, and withdraw consent.
We respond to requests within 30 days. To submit a request, write to office@luxsite.agency.
You also have the right to lodge a complaint with a supervisory authority:
- in Ukraine: Ukrainian Parliament Commissioner for Human Rights
- in Poland and the EU: the supervisory authority of your country (in Poland - UODO)
- in Australia: Office of the Australian Information Commissioner (OAIC)
Children
The website is not intended for persons under 16 years of age. We do not knowingly collect data from children.
Changes to this policy
We update this policy if processing procedures or legal requirements change. The text takes effect upon publication on this page.
Contacts
For any questions regarding the privacy policy, please contact office@luxsite.agency.