Website Technical Support
Technical support for corporate websites and online stores
Sooner or later, the owner of every web resource needs technical supportsite services. He is faced with the need to implement updates to the site or correct the display after changing browsers, integrations, etc.
Technical support is a constant process, and finding a reliable contractor who will respond quickly and do everything qualitatively is not so easy.
Our team has been providing technical supportsite services for many years on WordPress, OpenCart, Magento ecommerce, Laravel, etc. How they want to see them from a technical perspective.
What is included in technical support for a website
The task of technical support for a website is to process customer requests and resolve issues related to the need to improve the website or eliminate problems with it. This may also include ensuring the smooth and fast operation of the website, tracking and eliminating various failures and viruses.
How we provide website support services
The basis of high-qualitywebsite support is always well-established communication with a responsible representative of the customer and the contractor. To do this, we create a group in Telegram or another messenger, where communication is conducted, all the details are discussed.
A team is created, “sharpened” for you, which will include a project manager who will be responsible for the project and coordinate the work of all performers. He involves a programmer, designer, layout artist, content creator and other specialists who will be needed, and is responsible for the final result.
Formation of the cost of support
This service is very specific and individual. Therefore, we will specifically develop a clear specification for you regarding the service provided and record all obligations in the contract.
The price is formed depending on the platform, complexity and time spent by specialists. Usually, each task is calculated separately, unless it is included in the service package that was agreed in advance.
Why Luxsite
Our work is our reputation. We have developed many websites, which has allowed us to form a strong team of professionals who are used to being responsible for the result.
Our long-term presence on the market and good reviews constantly bring us new clients by word of mouth. We are doing everything we can to ensure that this trend continues and that our clients profit from their sites, rather than solving problems with unscrupulous contractors.
Більше
Tariffs
Cost of front-end and back-end developer hourly
30 AUD
The price for the tester’s working hour
15 AUD
The cost of a project manager’s working hour
20% of the total hours spent by developers and testers
The cost of a designer’s working hour
30 AUD
Many sites contain developers’ error codes, which negatively affect the speed and quality of their work. In addition, sites can be hacked from the outside, and administrators or content managers can disrupt their stable operation. We will help restore the site and maintain it in a working condition.
Even super-modern sites need constant improvements, changes, and extended functionality so that the business keeps up with market changes and is preferred by users. We will help implement new functionality into sites of any complexity, from simple one-page landing pages to Internet portals
For the correct and stable website operation built on CMS, it is necessary to update the CMS and the modules and plugins used in the project. Our qualified specialists will help to do the critical updates without compromising the functionality of the entire site.
Improper transfer or connection of the domain can lead to the complete inoperability of the site, and the SSL certificate has long been a mandatory requirement of Google. We will help to carry out all the necessary work correctly.
We Work Worldwide
We analyze, plan, approve with you, and do
How We Work
1
Requirements gathering and site audit
Before starting the site development, it is necessary to understand its current status and determine what works will need to be done soon. To do this, we conduct a full technical audit of the site and discuss with you the list of tasks and the order of their implementation.
2
Determining the number of hours that we book for you every month
We evaluate the list of tasks, taking into account the technical condition of the site, together with you to determine how many hours we can allocate to your project each month. This way, you can calculate the monthly funding needed to work on the site. We can change the number of hours at your initiative.
3
We form a technical support team
Taking into account the technical condition of the site and the tasks performed on the project, we formed a team. It may include a project manager, a designer, front-end and back-end developers, and a tester.
4
Monthly reporting
At the end of each reporting period (usually at the end of the month), the project manager prepares a detailed report on the time spent on each task and a detailed description of what exactly was done
Let’s work together
Leave a requestWhy do you need a site audit?
Almost every site has individual solutions created by its developer. Often, these solutions partly meet or don’t correspond to the CMS architecture and ideology or the site’s framework. Our specialists thoroughly examine the site during the audit to determine the technical problems, bugs, and security holes. The result of such an audit is a detailed report sent to you for review.
Is auditing necessary before starting work on the site?
It is not necessary but highly recommended. After auditing, our specialists will understand what they have to work with, estimate the price for the work, and do these works more qualitatively.
What will happen to unspent hours per month?
Nothing, we will simply transfer them to the next month.
